Our Staff

What differentiates one skilled nursing & rehabilitation center from another? The answer is... the people who work and reside there! The people set the tone, the atmosphere, and the expectations. At The Laurels of New London, we take great pride in ensuring that everyone feels like part of our family and that they are treated as special "guests" in our home.

The Laurels of New London employs a team of highly qualified medical professionals, including a Medical Director, Registered Nurses, Restorative Care Nurses, a Wound Care Nurse, state tested Certified Nursing Assistants, Physical Therapists, Occupational Therapists, and a Speech Therapist. Our on-site Rehab, Dietary, Social Work, and Activities departments provide personalized and compassionate care to each guest. From the moment you walk through the front doors, the warmth and caring of the staff will begin to gain your trust and confidence, as they strive to exceed your expectations.

Unlike other facilities that use "contracted" staff members, each member of the team at The Laurels of New London is directly employed, not "contracted". Each Team Member takes great pride in portraying "The Laurel Way of Caring", as they strive for excellence in providing only the highest standard of care and services to every guest, and to every family member and visitor. Come on in! Visit a while! Let us show you our very best... let us show you The Laurel Way.

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Amy Donaldson, LNHA


Amy has been a Licensed Nursing Home Administrator since 2002. Amy earned a Bachelor's Degree in Health Sciences from Ohio University; majoring in Long-Term Health Care Administration and minoring in Business and Psychology. Amy also attained a Certificate of Gerontology from Ohio University. Prior to becoming a Nursing Home Administrator, Amy held the position of Social Service and Admissions Director; as well as, experience in the Business Office specializing in Human Resources; all within a skilled nursing center. Amy was born and raised in Wellington, Ohio and currently resides with her family in Collins, Ohio.

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Crystal Ingersoll, RN

Director of Nursing

Crystal’s healthcare career began in 1989 as an STNA at The Laurels of New London. Crystal is a graduate of Firelands Regional Medical Center School of Nursing, where she attained her RN degree. 

Crystal’s areas of expertise are wound care, medication management and identifying underlying medical conditions attributing to current symptoms.  

“My life mission is to help the elderly," Crystal says. "No one plans to spend the time in a skilled nursing facility, but if I can bring happiness and positivity to one person each day, I am doing my job.”

Crystal, her husband and three boys all love being outdoors. Some of their favorite activities include hiking, hunting and sitting around a bonfire.

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Sarah M Burger, M.A. CCC-SLP

Rehabilitation Services Director

Sarah grew up in Norwalk, Ohio and graduated from St. Paul High School. Sarah earned a Bachelor’s Degree in Communication Disorders from Bowling Green State University; as well as, receiving her Master’s Degree in Speech Language Pathology from The University of Akron.  Sarah’s career began at Firelands Regional Medical Center where she treated patients of all ages in the acute care, outpatient and home health settings.  Sarah has received promotions, along with special recognitions throughout her career, including Rehabilitation Director of the Year Award in 2013.  Sarah enjoys spending time with her husband and four children.  Another personal passion is coaching.

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Gretchen Patrizi

Director of Marketing

Gretchen graduated from Kent State University with a degree in marketing. She has extensive experience in the healthcare industry from marketing surgical supplies for 3M’s Surgical Division to marketing group purchasing contracts for the Greater Cleveland Hospital Association.

As director of marketing for The Laurels of New London and its sister facility in Chagrin Falls, Gretchen is committed to ensuring a great experience for all guests and their families. 

Gretchen enjoys being active with her family and is happy to be a part of the team at The Laurels.

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